Return and Cancellation Policy

Aromatherapy Jewellery Australia - Returns/Cancellation Policy

1 - We will not be liable to rectify incorrect supply of goods or damage to goods unless you advise us within 48 hours of taking delivery of your package.

  • 1.1 We are not obliged under New South Wales Law to accept returns due to your change of mind, please ensure that you read all the details pertaining to each product description on our website prior to completing your purchase. 

  • 1.2 We will not accept returns of goods any later than fourteen days (14) after the date on the invoice.  

  • 1.3 Returned goods must be accompanied by a photocopy of the original  invoice relating to them, and our RAN (Return Authorisation Number) please contact us for this prior to returning as goods. Goods returned to us without authorisation will not be accepted into our warehouse.

  • 1.4 We will not accept returns of goods that are not in the same condition as when supplied.

  • 1.5 Any products offered as a Special Offer or Reduced Price are NON REFUNDABLE or RETURNABLE, all sales on these items are Final and cannot be returned.

  • 1.6 We will not replace damaged in transit goods unless you have paid transit insurance at the time of placing your order.

2 - 
AFTERPAY Orders Aromatherapy Jewellery Australia DOES NOT accept returns of goods purchased using AfterPay as your payment method due the to the larger that normal fees that we incur whilst offering you this payment option. With the exclusion of 2.1 and 2.2 below.

  • 2.1 If the goods are found to have a manufacturing fault on arrival we will exchange or issue a Store Credit to the value of the goods only at our discretion. We will not refund.

  • 2.2 If your goods were damaged by the shipping carrier whilst in transit to you, we will ONLY replace if transit insurance has been purchased by you at the time of placing your order. We will not refund.

  • 2.3  If you change your mind or do not like the goods these may be returned at our discretion with a valid RAN (Return Authorisation Number), All Shipping Fees, Credit Card Fees, Afterpay Pays will not be treated as part of your Store Credit and there will be a re-stocking fee deducted as per section 5 of our terms for return/cancellation policy. We will not refund.

3 - Essential Oils and Candles because of Health issues cannot be returned.

4 - Special Offers, Clearance or Reduced Price Items these items cannot be returned, all sales are FINAL.

5 - Shipping charges, Gift Wrap Charges, AfterPay, Credit Card & Paypal Charges are non refundable and a re-stocking/cancellation Fee of $20-00 will apply to all orders.
6 - Items that have been used or tampered with will not be eligible for a refund unless found to be faulty by the Manufacturers.

Email us here for further details on our Returns Policy or to request a Return Authorsiation, stating fully your reason for the return, we determine each case for a return on its own merit.

The above does not affect you rights as a consumer under New South Wales Law.